Surviving the Connected Financial Services World
Payments Cards & Mobile's latest whitepaper Service: the key to survival in the connected financial services world is on point regarding the Now Economy.
Digitisation is influencing the majority of industries and is driving increasing consumer demand for highly personalised, fast, convenient, connected interactions that suit busy ‘on-the-go’ lifestyles. Ernst & Young report that "41% of consumers would change providers if one offered a better experience. This openness to switching is most applicable to digitally savvy customers, who represent a significant, and ever-increasing proportion of consumers."
Another finding of the whitepaper (sponsored by Diebold Nixdorf) would be that financial service providers need "to tap in to the open API economy, integrate adaptable platforms into their networks and build a flexible foundation for innovation ... strategic partnerships can help facilitate transformation projects – not only by optimising the time to market for new services, but by tapping into expertise from industry experts."
The full whitepaper is behind a gated form, found here: https://www.dieboldnixdorf.com/en-us/financial-institutions/services/whitepaper