‘After Hours’ Support

‘After Hours’ Support

According to Sprout Social’s Q2 2016 Index, customers expect a response between 0-4 hours. However, brands typically take 10 hours to respond.

At IDnow, we tackle this by 24/7/365 IT support, 7 days a week direct access to our Ident Agents and our ‘Always-On’ AutoIdent identification solution.

people's wait time expectation vs brand response time on social

Read the full story: https://sproutsocial.com/index/


David Klein

David Klein


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